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The recycling journey

Have you ever wondered what happens to all your recycling? We have split the process into four stages, simply click on the image discover what happens to each one.

Stage one - at home

The recycling journey begins by getting the correct things out for collection, at the right place and time.

To make this stage as clear as possible we have created a set of ‘Collection Commitments’; this simple set of commitments will help residents better understand what they can expect from the Council and what is expected from them in return.

What you can expect from us

  • Explain clearly what services you can expect to receive
  • Empty your containers on the dates indicated in your collection calendar
  • Return all your empty containers to their original collection point
  • Clean up any mess or spills we create during the emptying process
  • Ensure all collection staff are well trained and courteous
  • Tell you in good time if we have to make changes to your service, even temporary
  • Clearly show you where the recycling is taken after collection, and what happens to it (click here)
  • Allow you to place additional recycling out for collection when you have it (excluding garden waste)
  • Following notification of a genuine missed collection, return and rectify the error within one working day
  • Respond to complaints we receive about our service within two working days.

What we expect from you

  • Containers must be placed out for collection at the edge of your property by 7am on your day of collection
  • Only place household and garden waste out for collection in the containers provided
  • Only place the correct items out for collection in the correct containers (to see a simple user guide click here)
  • Do not cause obstructions to the footpath or roadway with your bins and boxes on collection day
  • Return all your containers to your property as soon as possible after collection.

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